Refund policy
Last updated: October 21, 2026
At Cozy Paws Lab, we want you and your furry friends to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
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### 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
• The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.
• Proof of purchase or order number is required.
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### How to Start a Return
1. Contact our support team at cozypawslap@gmail.com with your order number and the reason for the return.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.
*Note: Unless the item is defective or damaged upon arrival, customers are responsible for return shipping fees.*
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### Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at cozypawslap@gmail.com so we can evaluate the issue and make it right with a free replacement or full refund.
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### Non-Returnable Items
For hygiene and safety reasons regarding pet products, we cannot accept returns on:
• Items that have been heavily used or show signs of pet hair/wear.
• Final sale items or gift cards.
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### Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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### Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
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### Contact Us
If you have any questions about our return policy, please reach out to us:
• Email: cozypawslap@gmail.com
• Website: https://cozypawslab.online